{"id":206,"date":"2025-02-03T12:17:05","date_gmt":"2025-02-03T12:17:05","guid":{"rendered":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/2025\/02\/03\/phuc-vu-tan-tam-tu-tong-dai-cham-soc-khach-hang-fpt-24-7-cskh-fpt\/"},"modified":"2025-02-03T12:17:05","modified_gmt":"2025-02-03T12:17:05","slug":"phuc-vu-tan-tam-tu-tong-dai-cham-soc-khach-hang-fpt-24-7-cskh-fpt","status":"publish","type":"post","link":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/2025\/02\/03\/phuc-vu-tan-tam-tu-tong-dai-cham-soc-khach-hang-fpt-24-7-cskh-fpt\/","title":{"rendered":"Ph\u1ee5c v\u1ee5 t\u1eadn t\u00e2m t\u1eeb t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT 24\/7 (CSKH FPT)"},"content":{"rendered":"

Ph\u1ee5c v\u1ee5 t\u1eadn t\u00e2m t\u1eeb t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT 24\/7 (CSKH FPT)<\/strong><\/h1>\n

T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng fpt<\/a><\/strong> ( CSKH FPT )<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng d\u1ecbch v\u1ee5 quan tr\u1ecdng v\u00e0 thi\u1ebft y\u1ebfu m\u00e0 FPT cung c\u1ea5p v\u1edbi T\u1ed5ng \u0111\u00e0i FPT <\/a><\/strong> <\/strong>\u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, vi\u1ec7c h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n k\u1ecbp th\u1eddi tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

D\u1ecbch v\u1ee5 ch\u0103m l\u1eafp m\u1ea1ng fpt<\/a><\/strong> qua t\u1ed5ng \u0111\u00e0i \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng kh\u00eda c\u1ea1nh n\u1ed5i b\u1eadt c\u1ee7a t\u1ea7m quan tr\u1ecdng n\u00e0y.<\/p>\n

\"T\u1ea7mT\u1ea7m quan tr\u1ecdng c\u1ee7a t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/p>\n

M\u1ed9t d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 trung th\u00e0nh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. H\u1ecd s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao khi v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u m\u00e0 c\u00f2n t\u1ea1o ra nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi cho doanh nghi\u1ec7p.<\/p>\n

\u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft trong vi\u1ec7c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t doanh nghi\u1ec7p. Khi kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 hay th\u1eafc m\u1eafc n\u00e0o, h\u1ecd mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.  l\u1eafp m\u1ea1ng<\/a> <\/strong>kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 n\u01a1i ti\u1ebfp nh\u1eadn th\u00f4ng tin m\u00e0 c\u00f2n l\u00e0 c\u1ea7u n\u1ed1i gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft nh\u1eefng kh\u00f3 kh\u0103n, v\u01b0\u1edbng m\u1eafc trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n

Kh\u1ea3 n\u0103ng x\u1eed l\u00fd ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i<\/strong><\/h3>\n

Vi\u1ec7c x\u1eed l\u00fd ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00e1c nh\u00e2n vi\u00ean t\u1ea1i \u0111\u00e2y c\u1ea7n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, ki\u00ean nh\u1eabn v\u00e0 th\u00f4ng minh trong vi\u1ec7c t\u00ecm ra gi\u1ea3i ph\u00e1p cho c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i.<\/p>\n

Khi kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u. T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/a><\/strong> ( CSKH FPT )<\/strong> ch\u00fa tr\u1ecdng \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p nh\u1ea5t. Vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3m thi\u1ec3u s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/p>\n

T\u1ea1o d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u b\u1ec1n v\u1eefng<\/strong><\/h3>\n

Th\u01b0\u01a1ng hi\u1ec7u <\/a>S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT<\/a><\/strong> kh\u00f4ng ch\u1ec9 d\u1ef1a v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n n\u1eb1m \u1edf c\u00e1ch m\u00e0 doanh nghi\u1ec7p ch\u0103m s\u00f3c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e2n thi\u1ec7n s\u1ebd g\u00f3p ph\u1ea7n t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u00e0 uy t\u00edn cho th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

\u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong m\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh hi\u1ec7n nay, n\u01a1i m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 r\u1ea5t nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn. N\u1ebfu doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m v\u00e0 ch\u0103m s\u00f3c \u0111\u00fang m\u1ee9c \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chuy\u1ec3n sang m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c. Ch\u00ednh v\u00ec v\u1eady, vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n m\u00e0 m\u1ecdi doanh nghi\u1ec7p n\u00ean xem x\u00e9t.<\/p>\n

Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT ( CSKH FPT )<\/strong><\/h2>\n

\u0110\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u00e0 khoa h\u1ecdc. Quy tr\u00ecnh n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn th\u00f4ng tin m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t.<\/p>\n

S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c nh\u1ea5t<\/strong><\/h2>\n

\u0110\u1ec3 gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc v\u00e0 cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi, FPT Telecom \u0111\u00e3 thi\u1ebft l\u1eadp S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT<\/strong> h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn ho\u1ea1t \u0111\u1ed9ng 24\/7, gi\u00fap b\u1ea1n kh\u00f4ng ph\u1ea3i lo l\u1eafng v\u1ec1 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5.<\/p>\n

S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT<\/strong> l\u00e0 : 19006600<\/strong>. <\/p>\n

\"S\u1ed1S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/p>\n

Ti\u1ebfp nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n
    \n
  1. khi g\u1ecdi \u0111\u1ebfn S\u1ed1 t\u1ed5ng \u0111\u00e0i FPT <\/strong>th\u00ec b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ti\u1ebfp nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n
  2. T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT cung c\u1ea5p nhi\u1ec1u k\u00eanh li\u00ean l\u1ea1c kh\u00e1c nhau nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, chat tr\u1ef1c tuy\u1ebfn\u2026 gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n nh\u1ea5t.<\/li>\n
  3. Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i s\u1ebd l\u1eafng nghe v\u00e0 ghi l\u1ea1i n\u1ed9i dung v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, \u0111\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p.<\/li>\n
  4. Vi\u1ec7c ghi ch\u00fa \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin l\u00e0 r\u1ea5t quan tr\u1ecdng nh\u1eb1m tr\u00e1nh b\u1ecf s\u00f3t th\u00f4ng tin c\u1ea7n thi\u1ebft v\u00e0 gi\u00fap cho qu\u00e1 tr\u00ecnh x\u1eed l\u00fd di\u1ec5n ra su\u00f4n s\u1ebb h\u01a1n.<\/li>\n<\/ol>\n

    Ph\u00e2n lo\u1ea1i v\u00e0 \u0111i\u1ec1u ph\u1ed1i y\u00eau c\u1ea7u<\/strong><\/h3>\n
      \n
    1. Sau khi ti\u1ebfp nh\u1eadn th\u00f4ng tin, t\u1ed5ng \u0111\u00e0i s\u1ebd ti\u1ebfn h\u00e0nh ph\u00e2n lo\u1ea1i v\u00e0 \u0111i\u1ec1u ph\u1ed1i y\u00eau c\u1ea7u \u0111\u1ebfn b\u1ed9 ph\u1eadn li\u00ean quan. V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 k\u1ef9 thu\u1eadt, y\u00eau c\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi \u0111\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt vi\u00ean.<\/li>\n
    2. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ed7 tr\u1ee3 v\u1ec1 h\u00f3a \u0111\u01a1n hay thanh to\u00e1n, y\u00eau c\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn b\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh.<\/li>\n<\/ol>\n

      Quy tr\u00ecnh \u0111i\u1ec1u ph\u1ed1i n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed7i y\u00eau c\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1edfi nh\u1eefng ng\u01b0\u1eddi c\u00f3 chuy\u00ean m\u00f4n v\u00e0 kinh nghi\u1ec7m. Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng th\u01b0\u1eddng xuy\u00ean theo d\u00f5i t\u00ecnh tr\u1ea1ng c\u1ee7a t\u1eebng y\u00eau c\u1ea7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb b\u1ecf r\u01a1i trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd.<\/p>\n

      T\u1ed5ng \u0111\u00e0i FPT Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n
        \n
      1. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
      2. Nh\u00e2n vi\u00ean s\u1ebd n\u1ed7 l\u1ef1c h\u1ebft m\u00ecnh \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t cho t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3.<\/li>\n
      3. \u0110\u00f4i khi, v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u1ea7n th\u1eddi gian nghi\u00ean c\u1ee9u v\u00e0 t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n.<\/li>\n
      4. Trong nh\u1eefng t\u00ecnh hu\u1ed1ng n\u00e0y, nh\u00e2n vi\u00ean s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00f4ng b\u00e1o v\u1ec1 ti\u1ebfn tr\u00ecnh v\u00e0 th\u1eddi gian d\u1ef1 ki\u1ebfn gi\u1ea3i quy\u1ebft.<\/li>\n
      5. S\u1ef1 minh b\u1ea1ch trong th\u00f4ng tin s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y an t\u00e2m h\u01a1n v\u00e0 bi\u1ebft r\u1eb1ng m\u00ecnh \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u00fang m\u1ee9c.<\/li>\n<\/ol>\n

        Theo d\u00f5i v\u00e0 ph\u1ea3n h\u1ed3i sau khi gi\u1ea3i quy\u1ebft<\/strong><\/h3>\n

        Sau khi v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, t\u1ed5ng \u0111\u00e0i s\u1ebd th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi ho\u1eb7c g\u1eedi email<\/a> \u0111\u1ec3 theo d\u00f5i t\u00ecnh h\u00ecnh. M\u1ee5c ti\u00eau c\u1ee7a b\u01b0\u1edbc n\u00e0y l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi gi\u1ea3i ph\u00e1p \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra v\u00e0 kh\u00f4ng c\u00f2n th\u1eafc m\u1eafc n\u00e0o kh\u00e1c.<\/p>\n

        Ngo\u00e0i ra, vi\u1ec7c theo d\u00f5i n\u00e0y c\u0169ng l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng khi \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 \u0111\u00e1p \u1ee9ng.<\/p>\n

        \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1ea1i t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong><\/h2>\n

        \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. T\u1ea1i FPT, c\u00f4ng ty lu\u00f4n ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n ngu\u1ed3n nh\u00e2n l\u1ef1c CSKH FPT<\/strong> nh\u1eb1m mang \u0111\u1ebfn d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n

        Tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1<\/strong><\/h3>\n

        Qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 cho T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong> ( CSKH FPT )<\/strong> \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n r\u1ea5t nghi\u00eam ng\u1eb7t. C\u00f4ng ty kh\u00f4ng ch\u1ec9 t\u00ecm ki\u1ebfm nh\u1eefng ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t m\u00e0 c\u00f2n y\u00eau c\u1ea7u c\u00e1c \u1ee9ng vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e9o l\u00e9o v\u00e0 nhanh ch\u00f3ng.<\/p>\n

        Sau khi \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng, nh\u00e2n vi\u00ean s\u1ebd tr\u1ea3i qua ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u1ec1 ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m, quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 k\u1ef9 n\u0103ng m\u1ec1m. Ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean n\u1eafm r\u00f5 th\u00f4ng tin c\u1ea7n thi\u1ebft m\u00e0 c\u00f2n r\u00e8n luy\u1ec7n t\u00ednh ki\u00ean nh\u1eabn v\u00e0 kh\u1ea3 n\u0103ng l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

        V\u0103n h\u00f3a l\u00e0m vi\u1ec7c v\u00e0 tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i<\/strong><\/h3>\n

        V\u0103n h\u00f3a l\u00e0m vi\u1ec7c t\u1ea1i t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau. M\u1ed7i nh\u00e2n vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch chia s\u1ebb \u00fd t\u01b0\u1edfng, ph\u1ea3n h\u1ed3i v\u00e0 c\u00f9ng nhau t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n

        Tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ef1c k\u1ef3 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c. Khi l\u00e0m vi\u1ec7c CSKH FPT trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00e2n thi\u1ec7n, nh\u00e2n vi\u00ean s\u1ebd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 nhau. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n

        S\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

        M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1ea1i t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT ch\u00ednh l\u00e0 kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean CSKH FPT kh\u00f4ng ch\u1ec9 l\u1eafng nghe v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00f2n c\u1ed1 g\u1eafng \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3m nh\u1eadn nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n

        Xem th\u00eam b\u00e0i vi\u1ebft c\u1ea9m nang FPT:<\/p>\n

          \n
        1. Nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 l\u1eafp m\u1ea1ng wifi FPT<\/a><\/li>\n
        2. C\u00e1ch k\u00edch ho\u1ea1t FPT Play: H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc<\/a><\/li>\n
        3. H\u01b0\u1edbng d\u1eabn kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 khi l\u1eafp \u0111\u1eb7t wifi 6 fpt<\/a><\/li>\n<\/ol>\n

          S\u1ef1 \u0111\u1ed3ng c\u1ea3m n\u00e0y gi\u00fap nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i v\u00e0 t\u1ea1o ra m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c hi\u1ec3u v\u00e0 chia s\u1ebb, h\u1ecd s\u1ebd c\u00f3 xu h\u01b0\u1edbng quay l\u1ea1i v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty trong t\u01b0\u01a1ng lai.<\/p>\n

          S\u1ef1 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h3>\n

          FPT lu\u00f4n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p v\u00e0 n\u00e2ng cao k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n. C\u00f4ng ty t\u1ed5 ch\u1ee9c nhi\u1ec1u bu\u1ed5i \u0111\u00e0o t\u1ea1o chuy\u00ean s\u00e2u d\u00e0nh ri\u00eang cho \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c m\u1edbi v\u00e0 xu h\u01b0\u1edbng trong ng\u00e0nh.<\/p>\n

          \u0110\u1ed3ng th\u1eddi, FPT c\u0169ng khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean tham gia v\u00e0o c\u00e1c kh\u00f3a h\u1ecdc b\u00ean ngo\u00e0i \u0111\u1ec3 m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

          C\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong><\/h2>\n

          C\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. FPT<\/a> lu\u00f4n \u00e1p d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t.<\/p>\n

          H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM)<\/strong><\/h3>\n

          H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Th\u00f4ng qua h\u1ec7 th\u1ed1ng n\u00e0y, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 truy c\u1eadp nhanh ch\u00f3ng v\u00e0o l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p k\u1ecbp th\u1eddi v\u00e0 ph\u00f9 h\u1ee3p.<\/p>\n

          \"CSKHCSKH FPT v\u1edbi h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM)<\/em><\/p>\n

          H\u1ec7 th\u1ed1ng CRM c\u0169ng cho ph\u00e9p c\u00f4ng ty ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 nh\u1eadn di\u1ec7n c\u00e1c xu h\u01b0\u1edbng v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 s\u1ed1 t\u1ed5ng \u0111\u00e0i FPT<\/strong> , t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m. Vi\u1ec7c n\u00e0y gi\u00fap FPT kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng m\u00e0 c\u00f2n d\u1ef1 \u0111o\u00e1n tr\u01b0\u1edbc nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng t\u1ed1i \u0111a.<\/p>\n

          Chatbot v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong><\/h3>\n

          Chatbot l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn m\u00e0 CSKH FPT \u0111ang \u00e1p d\u1ee5ng. Chatbot gi\u00fap x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u \u0111\u01a1n gi\u1ea3n t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a, gi\u1ea3m t\u1ea3i kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i.<\/p>\n

          B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, chatbot c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi theo th\u1eddi gian. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian m\u00e0 c\u00f2n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng m\u1ecdi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

          H\u1ec7 th\u1ed1ng ghi \u00e2m v\u00e0 ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi<\/strong><\/h3>\n

          H\u1ec7 th\u1ed1ng ghi \u00e2m v\u00e0 ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch gi\u00fap t\u1ed5ng \u0111\u00e0i FPT <\/strong>ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Qua vi\u1ec7c ghi \u00e2m c\u00e1c cu\u1ed9c g\u1ecdi, c\u00f4ng ty c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ph\u1ee5c v\u1ee5 t\u1ed1t nh\u1ea5t.<\/p>\n

          Ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi c\u0169ng gi\u00fap ph\u00e1t hi\u1ec7n nhanh ch\u00f3ng nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, t\u1eeb \u0111\u00f3 c\u00f3 bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh. Nh\u1edd v\u00e0o c\u00e1c d\u1eef li\u1ec7u n\u00e0y, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

          N\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 \u0111a k\u00eanh<\/strong><\/h3>\n

          FPT lu\u00f4n ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau. T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong>t\u00edch h\u1ee3p nhi\u1ec1u k\u00eanh nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, chat tr\u1ef1c tuy\u1ebfn v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n nh\u1ea5t.<\/p>\n

          Vi\u1ec7c h\u1ed7 tr\u1ee3 \u0111a k\u00eanh kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ea1o ra s\u1ef1 linh ho\u1ea1t trong vi\u1ec7c x\u1eed l\u00fd y\u00eau c\u1ea7u. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn l\u1ef1a k\u00eanh giao ti\u1ebfp ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh, t\u1eeb \u0111\u00f3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/p>\n

          K\u1ebft lu\u1eadn<\/strong><\/h2>\n

          T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong> kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p m\u00e0 l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. V\u1edbi s\u1ef1 t\u1eadn t\u00e2m, chuy\u00ean nghi\u1ec7p c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean v\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i, FPT cam k\u1ebft mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT<\/strong> kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ngh\u0129a v\u1ee5 m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p ghi d\u1ea5u \u1ea5n v\u00e0 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

          <\/p>\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

          Ph\u1ee5c v\u1ee5 t\u1eadn t\u00e2m t\u1eeb t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng FPT 24\/7 (CSKH FPT) T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng fpt ( CSKH FPT ) l\u00e0 m\u1ed9t trong nh\u1eefng d\u1ecbch v\u1ee5 quan tr\u1ecdng v\u00e0 thi\u1ebft y\u1ebfu m\u00e0 FPT cung c\u1ea5p v\u1edbi T\u1ed5ng \u0111\u00e0i FPT  \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n nhanh […]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-206","post","type-post","status-publish","format-standard","hentry","category-khong-phan-loai"],"_links":{"self":[{"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/posts\/206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/comments?post=206"}],"version-history":[{"count":0,"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/posts\/206\/revisions"}],"wp:attachment":[{"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/media?parent=206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/categories?post=206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buonbantheducdungcu.io.vn\/index.php\/wp-json\/wp\/v2\/tags?post=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}